1. Using this website

This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • View the website using any device e.g. Mobile phone, Tablet, Desktop computer
  • View any videos that we add to this website, ensuring they are accessible to all with audio or written alternatives available where required
  • View and understand content where we use colour. We will ensure that colours used have a sufficient colour contrast

AbilityNet has advice on making your device easier to use if you have a disability.

2. How accessible is this website?

Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are some parts of this website that are not fully accessible:

  • Some images contain text without an alternative
  • Some pages have video without an alternative text version
  • Some elements of the website cannot be read by a screen reader
  • Not all of the website can be accessed by using a keyboard only
  • The moving logos in the header and footer of this website cannot be stopped from moving
  • A skip to content button is not available for those users who visit the website using a keyboard only
  • Not all links are clear of their purpose when using a screen reader
  • Our online forms are not labelled correctly
  • The colour contrast of certain elements on the website are not sufficient
  • When using a keyboard the element selected is not highlighted correctly
  • The use of buttons across the website is not consistent
  • PDF’s are not fully accessible
  • The readability of the website is not low enough meaning that certain pages are difficult to understand
  • Users do not have the option to decide if they want cookie to be set

3. What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read or audio recording please email digital@middlesbrough.gov.uk

We’ll consider your request and get back to you within 10 working days.

4. Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Digital team by emailing the issue to digital@middlesbrough.gov.uk.

5. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

6. Technical information about this website’s accessibility

Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.

7. How we test this website

This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital Team using Site Improve’s accessibility reports and other online accessibility reporting tools. Required changes that are discovered as a result of these tests will be implemented within two months.

8. What we are doing to improve accessibility

Our accessibility road map below shows how we aim to improve accessibility across this website.

Action Target fix date
All images that contain text and are not accessible will be replaced for fully accessible versions September 2020
All video will have captions and an alternative text version September 2020
All elements of the website will be able to be read by a screen reader September 2020
The full website will be able to be accessed using only a keyboard September 2020
The moving logos in the header and footer of the website will be replaced with non-moving images September 2020
Enable a button for those users using a keyboard or screen reader to skip past the menu and access the content. This will be in place across the full website. September 2020
Edit as required all links across the website to ensure they are clear of their purpose for those using a screen reader September 2020
Edit our online forms so they are labelled correctly September 2020
Improve the colour contrast of certain elements of the website to ensure they are fully accessible September 2020
Add a box/ highlight to content that is selected when using a keyboard September 2020
Add buttons consistently throughout the website so it is clear and obvious where a user goes to carry out a task September 2020
Make all our PDF’s fully accessible across the website September 2020
Improve the readability of our web pages. We will review and re-write content where required using plain English and avoiding acronyms and jargon where possible September 2020
Provide the ability for all website visitors to choose which cookies are set, with the ability to opt in for non-essential cookies September 2020


This statement was prepared on 04/02/2020. It was last updated on 04/02/2020.