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Business support during coronavirus (COVID-19)

Middlesbrough Council is committed to keeping residents and businesses updated on the latest coronavirus (COVID-19) information. We have collated the most up to date advice from the government, public agencies and health services, and will be updating this as soon as new information becomes available.

We know many people are anxious about their health, access to public services, income, employment rights and businesses. Whether an individual, family, or business, we want to provide the information you need to keep daily life as normal as possible.

Please make sure you’re following our dedicated COVID-19 social media accounts for advice and information on support as it becomes available:


FacebookCoronavirus information for Middlesbrough

The links below provide a range of information on national measures, guidance for businesses and employers, local business support organisations, and finance.

Emergency rates relief and grants

The government has set out a £12 billion package of temporary, timely and targeted measures to support public services, individuals and businesses through the economic disruption caused by COVID-19.​

Read: Support for those affected by COVID-19​

The following measures are being implemented to support businesses:

All retail/hospitality/leisure businesses in England will get a 100% retail rates relief discount for the next 12 months

A letter is on its way to your business and you should get it in the next couple of days. You will also get a revised bill. It means we won’t be collecting any business rates payments over 2020/2021. Please do not pay anything in the meantime.

Any retail/hospitality/leisure businesses operating from premises with a Rateable Value between £15,000 and £51,000 will get a £25,000 grant

Your business will be contacted directly by the council, but please now complete and send us the online form if you think you may be eligible, as we will need to verify your business bank details and validate your details. Complete the £25,000 grant request form online.

Any small business getting Small Business Rates Relief will get a £10,000 grant

Your business will be contacted directly by the council, but please now complete and send us the online form if you think you may be eligible, as we will need to verify your business bank details and validate your details. Complete the £10,000 grant request form online.

Other help and support

Any new government announcements will be updated here as we get them.

All businesses, self-employed, and sole traders who need support with any UK tax payments and customs should call HMRC’s dedicated helpline on 0800 0159 559.

Planning rules will be relaxed so pubs and restaurants can operate as hot food takeaways during the pandemic. These measures will be introduced as soon as possible. When these powers come into force, there is no requirement to apply for change of use.

We will continue to urgently look at ways in which we can continue to support businesses and residents. If you need any further information on wider business support and guidance available, please check our business support page. You can also email (Middlesbrough Council business email) or (Tees Valley Combined Authority).

National measures

The government has made special provision for the anticipated impacts of COVID-19 by funding a series of support measures. More information is available below.

National Business Support Helpline

As part of the 2020 budget, the government announced special financial support and advice for businesses at risk of trading or financial disruption. This service can provide advice for cashflow issues, credit, employment matters, business rates, and many other business continuity issues.

National Business Support Helpline

Phone: 0300 4563565

Business Support Helpline website

Bank of England measures

Read: Bank of England measures to respond to the economic shock from Covid-19​.

National guidance for businesses and employers

The Government has released official advice for businesses and employers in covering financial support and relief in paying statutory sick pay (SSP), business rates relief thresholds, small business grants, business interruption loans, and insurance.

Read: COVID-19: support for businesses

Cases/suspected cases of COVID-19 – guidance for employers

In the event that a business has a confirmed, or suspected, case of COVID-19.

Read: COVID-19: guidance for employers

Cleaning, disinfecting and waste disposal in non-healthcare settings

The Government has released hygiene guidance for individuals, households, and businesses.

Read: COVID-19: cleaning in non-healthcare settings

Advice on business taxes

If you’re concerned that your business will not be able to cover payment of taxes as a consequence of COVID-19, you can access advice via the Tax Helpline.

Tax Helpline

Phone: 0800 0159 559

Read: Tax helpline to support businesses affected by coronavirus (COVID-19)

Employment rights and advocacy (ACAS)

Employers should consider some simple steps to help protect the health and safety of staff.

Read: Coronavirus: advice for employers and employees

Banks and finance

Barclays, Santander, Virgin Money, and TSB have announced they will be offering payment holidays for loans and mortgages to help businesses and individuals affected by coronavirus.


Barclays has launched a free telephone helpline offering support and information to its business banking customers. It is also providing repayment holidays.

Read: Coronavirus: frequently asked questions


Lloyds has launched a £2 billion package to help minimise disruption to business operations. Support includes repayment holidays, and no arrangement fees for new or increased overdrafts, invoice discounting and finance facilities.

Read: Lloyds Banking Group ready to support UK small businesses impacted by COVID-19


NatWest has announced a £5 billion fund to support small and medium-sized firms to deal with the impact of coronavirus. Support includes the provision of working capital, loan repayment holidays and temporary emergency loans with no fees.

Read: NatWest pledges £5bn Working Capital Support for SMEs during Coronavirus outbreak


Santander has outlined the support it is offering to customers impacted by coronavirus. Support includes a helpline and advice on managing finances.

Read: Santander business

British Business Bank

The ‘Coronavirus Business Interruption Loan Scheme’ (CBILS) will temporarily replace the Enterprise Finance Guarantee (EFG), becoming available over the coming weeks. It will operate in a similar way to EFG and be provided by the British Business Bank, but will offer more attractive terms for both businesses and lenders, with the aim of supporting the continued financing of UK businesses during the COVID-19 outbreak.

Read: Coronavirus business interruption loan scheme – temporarily replacing the Enterprise Finance Guarantee scheme

Public health

For the latest health advice, please contact the NHS.

Read: NHS 111 – About coronavirus (COVID-19)

Overseas travel

As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO advises British nationals against all but essential international travel.

Read: Foreign travel advice

Business support organisations

Link to download the City Centre Strategy