Middlesbrough’s booming digital sector workers are being given a sneak preview of the latest advance in the Boho developments.
The proposed Boho 8 has been unveiled by designers Seymour Architecture ahead of a planning application being lodged later this week.
Middlesbrough Mayor Andy Preston has declared his intention to make Middlesbrough the digital city of the UK.
Boho 8 is a £2.5m development of modular units which will create flexible, adaptable accommodation for the changing needs of a dynamic digital and creative industry.
The location of the site is directly behind Boho 1 and manufacture of the units is scheduled to commence in early March 2020. The site works will follow in June and operations on site will only take ten weeks with completion at the end of August 2020.
It will precede the towering Boho 10 development which will include three skyscrapers and be the first phase of a £250m project that would lead to the creation of 2,000 new jobs.
Middlesbrough Council is responsible for the project which is being funded by Tees Valley Mayor and Combined Authority.
Alongside businesses currently based in Boho office spaces Middlesbrough Mayor Mr Preston was also shown the plans and scale model for Boho 8.
He said: “I will keep saying it – my mission and my purpose on this planet is to make Middlesbrough the digital city of the UK.
“We have great businesses here already, a university specialising in the area and pumping out graduates with amazing ability who can create a UK Silicon Valley here in the Boro.
“Boho 8 is going to be a really important part of that transition from what we are today and the ‘Digital Hercules’ we are going to become.
“The design looks great and I can’t wait to see the spades going into the ground.”
Andrew Bowkett, Director of Seymour Architecture, said: “I think from our point of view we wanted to try and develop a site that paid as much attention to external public realm as the building itself and we wanted to create a sense of space and journey through the site
Tees Valley Mayor Ben Houchen said: “”It’s great to see Andy’s plans for Boho 8 moving forward at pace and the world-class digital businesses in the area can now get an up close preview of the architect’s vision.
“Andy and Middlesbrough Council already have the money in the bank, planning is going in and I’m delighted to be supporting the ambitions for this transformational project, which will bring more well-paid, high-quality jobs to the town and wider Tees Valley.”
Specialist PPC Management Agency Mabo have reached the big 5-0 and hired their 50th member of staff this month.
Over the past six years Mabo as a whole has gone from strength to strength; award wins in the UK and Europe have given Mabo the need to hire regularly to keep on top of the huge demand for their award-winning service.
The talented team at Mabo are made up of people with years of experience in the digital marketing industry, marketing, media graduates and apprentices. Mabo are passionate about helping Teesside’s digital sector grow and being apart of an apprenticeship program plays a big part in this, so it’s apt that their 50th staff member is an apprentice.
Mabo’s Operations Director Rob Jackson says; ‘It’s great to be breaking such a milestone in our company’s growth and particularly apt that it is as we employ two new apprentices. We’ve made a habit of giving people their first career opportunity and the two newest appointments will be looking to follow the example set by our existing staff; particularly the three people who have recently completed apprenticeships and earned themselves permanent roles with Mabo.’
This time last year Mabo’s staff numbers were at 30 with 3 apprentices; over the past 12 months Mabo have taken on a further 21 full time staff members including 2 apprentices to bring their total to 51. With the success Mabo have achieved from being part of an apprenticeship scheme, they have no plans to stop using this method when it comes to hiring.
Rob adds, ‘We’ve had fantastic success in the past through the apprenticeship placements we’ve offered with the apprentices hugely benefitting from the combination of on-the-job training and studying for a recognised qualification, as well as being able to earn as they train. It gives us the opportunity to take on some of the region’s most talented and driven young people and mould them into key employees.’
Mabo, who work with the likes of Bannatynes, Lifestyle Fitness and JT Atkinson are expected to see their multi-directional growth continue over the next year. It’s begun already with a recent expansion onto the 6th floor of their office block on Albert Road in the heart of Middlesbrough town centre.
Lee Mableson, Managing Director says, “We’ve had success in growing Mabo from day one and I’m happy to say, even with tough market conditions for businesses lately, we’ve continued our growth. We’ve recently invested in another floor in the Albert North building where we’re based and have recruited more staff to facilitate further growth. It really comes down to our business ethics and great staff that we have as to the reason we’ve been successful, without them we can’t deliver our award-winning service.
We’re looking forward to seeing how we advance over the next couple of years, it’s an exciting journey we’re on.”
A £250million project to establish Middlesbrough as the UK’s digital city, leading to the creation of more than 2,000 jobs, has been unveiled today.
The plans include building the highest office and residential towers for 30 miles as part of an initial £45million phase of the project that will transform Teesside’s skyline and lead to 1,000 new jobs in the digital and creative industries, rising to 2,000 jobs in future phases.
Middlesbrough mayor Andy Preston met 200 business leaders in Middlesbrough today to present the bold vision for the town which will benefit from the biggest single investment in Middlesbrough’s history.
Construction of the first phase, which will include three 20 storey-towers, will start next summer and create up to 400 construction jobs. It will see the creation of a digital campus, a 750-seat indoor amphitheatre beneath a glass atrium and a 400-seat outdoor amphitheatre to host events such as lectures, cultural events and entertainment.
Mayor Preston said: “For the next few years my obsession, my mission, my purpose on this planet is to get Middlesbrough on track as the digital city for the UK.
“This is a £45m first step of a quarter of a billion pounds scheme that will propel Middlesbrough on a journey to become the UK’s digital capital – bringing investment, jobs and prosperity to the town.
“The sky’s the limit if we think big – and that’s exactly what we’re doing with this project. All of the old perceptions of Middlesbrough are going to go out of the window.
“We want our existing digital businesses to grow, regional businesses to realise this is the place to be, and national and international businesses to be attracted here.
“We can do that by ensuring we have the best office space with the best facilities and environment, and the most positive mind set
”I don’t care what’s happened in the past with the empty promises. This isn’t another pipedream that might happen in two, four or ten years’ time. This is happening now.
“We have the money and investors in place. Planning consent will be sought within weeks and construction will start next summer.”
Mayor Houchen said: “This is another transformational project for the Tees Valley which shows just what can happen when mayors work together. I’m delighted to support mayor Preston’s bold vision to develop Middlesbrough into the digital powerhouse of the UK – and send out a strong message that Boro’s on the up – literally!
“Our region is already home to some world-leading digital businesses and we’ll be able to offer cutting edge accommodation in the heart of the oldest part of Middlesbrough, bringing well-paid jobs to the town. This will be adjacent to two new residential towers, new shops and facilities which will make this a great place to live as well as work.”
The £30m office development is being joint funded by the Tees Valley Combined Authority and Middlesbrough Council. This includes £26.5m from the Combined Authority’s £588m Investment Plan which was agreed earlier this year and sets out a ten-year vision to transform the region. The council will contribute £3.5m, with a further £15m investment in residential accommodation by a third party consortium.
Mayor Houchen added: “This is the kind of exciting and bold project that our local authorities can deliver through the Combined Authority’s Investment Plan. Through the funding which was agreed in January, we have already bought Teesside International Airport and more than half of the developable land at the South Tees Development Corporation as we push on with transforming Tees Valley.”
Teesside University’s Middlesbrough campus is to become a £5.6 million enterprise zone, providing a dynamic environment for new entrepreneurs and established companies to grow through digital innovation.
The Innovate Tees Valley University Enterprise Zone (UEZ) will build on the University’s established track record in helping tech start-ups, with the development of two enterprise hubs on its Middlesbrough campus.
Underpinned by academic strengths in digital technologies (including AI, augmented reality and intelligent gaming) and a focus on interdisciplinary working, the UEZ will be the driver for increased tech start-ups and productivity growth through digitalisation in priority sectors for the Tees Valley. With all academic Schools involved, it will expand opportunities for university-business collaborations leading to new digital products and processes, new business creation, and recruitment and retention of graduates in the Tees Valley.
The UEZ will be part-funded by a £1.485m capital grant from the Research England Development Fund, matched by the University, and levering in at least a further £2.6m over the next three years. Key partners and supporters include the Tees Valley Combined Authority, Middlesbrough Council and Tees Valley local authorities, Double Eleven, Visualsoft, Cubic, Amazing Interactives, R8 Games, the North East England Chamber of Commerce and MAKE UK.
Work for the UEZ will include re-purposing the existing Launchpad start-up centre and Phoenix Building to provide exciting and transformative incubation, collaboration and acceleration space on campus, including additional start-up and grow-on units, games studios, co-working and maker spaces and events facilities.
Vice-Chancellor and Chief Executive of Teesside University, Professor Paul Croney, welcomed the news, saying: “This is a hugely positive development for the area. The UEZ will place Teesside University and its focus on enterprise, innovation and growth firmly at the heart of the Tees Valley economy. It reflects our key mission as an anchor institution driving economic growth in the region.
“Teesside University has an excellent reputation for creating and sustaining digital start-ups and, by working alongside our established academic expertise in business and digital technologies, we look forward to delivering a new pipeline of sustainable, high-growth businesses into the Tees Valley business sector.”
Ben Houchen, Tees Valley Mayor, said: “The Tees Valley is already home to world-class digital companies, many stem from graduates of the University. As we look to drive forward growth in this vital sector, we need to make sure we are providing the top-quality facilities businesses need to help them
“Increasing the number of opportunities and suitable spaces for scale-up companies is key to the region’s economic growth. This investment will help drive innovation and growth through digital technology and create the industries for the future, ensuring well paid, high-quality jobs are available for generations to come.”
Science Minister Chris Skidmore said: “Small businesses are the lifeblood of our economy, and Teesside has a thriving ecosystem of local businesses and entrepreneurs whose creativity and determination help underpin the UK’s position as a leading innovator.
“Alongside this, many of Teesside’s research community are right on the precipice of turning ground-breaking ideas into real products and services which could change the lives not just of people in the local community, but people around the world.
“Today’s funding will not only help local scientists take their ideas from lab to market – but will also support an enterprise hub at Teesside University. Providing space for local businesses to forge crucial partnerships, the UEZs will create jobs, drive local growth and provide SMEs with a vital stepping stone to succeed.”
Pictured: The UEZ will see the Phoenix Building (pictured) and the Launchpad start-up centre re-purposed into exciting and transformative incubation, collaboration and acceleration space
Developer and publisher Double Eleven announced today their ongoing partnership with Mojang on the development of its upcoming dungeon crawling action-adventure game Minecraft Dungeons, a standalone game from the hugely successful Minecraft franchise.
Double Eleven’s role in the development of Minecraft Dungeons is focused around developing the console editions of the project with Mojang, content creation and helping develop the game’s underlying online and multiplayer systems, all with the goal of creating the best possible player experience for the groundbreaking title, which is due to be released for PC, Xbox One, Nintendo Switch and PlayStation 4 in 2020.
“It’s a real honour to help with the creation of such an exciting, high-profile release as Minecraft Dungeons”, said Lee Hutchinson, founder and CEO of Double Eleven. “This December will mark Double Eleven’s 10th anniversary, and in that time we’ve developed a track record of technical expertise and creativity. This milestone highlights the next phase of the team’s expansion, and we’ve got more exciting announcements still to come this year.”
“We’re thrilled to have found a partner that shares our passion for creating great games, and we’re looking forward to working closely with Double Eleven to bring Minecraft Dungeons to a wide range of platforms,” said David Nisshagen, Executive Producer at Mojang. “We’re excited to watch our passion project continue to grow, and Double Eleven’s expertise and dedication will help us create a high-quality experience for our community.”
Double Eleven are one of the United Kingdom’s key providers of development and publishing services to the videogame industry, delivering full-service visual and development solutions from initial concept to production, development, publishing and post-release support. Headquartered in Middlesbrough, Teesside in the North-East of England, Double Eleven has a team approaching 100 developers, investing heavily in people and infrastructure, avoiding the pitfalls of crunch to give staff a positive work-life balance.
Double Eleven are recognised for their work as a development and publishing partner for the console releases of Goat Simulator, Prison Architect as well as a co-development partner on Crackdown 3. It was awarded one of the best places to work in the Gamesindustry.biz Best Places To Work Awards two years running in 2017 and 2018.
Matthew Soakell, 24, landed his first role at Mabo following a family BBQ in Guisborough. Fast forward 3 years, 5 award shortlists and 2 wins later, Matthew is now crowned the European Search Awards – Young Search Professional of the Year.
A punt was taken on Matthew in May 2016 by Lee Mableson, Managing Director and Rob Jackson, Operations Director of Mabo after they decided it was time for Mabo to grow, recruit and train up the next generation of digital marketers.
Previously working as a Marketing Assistant for a Newcastle based music production company, Matthew had no prior PPC (pay per click) experience. This turned out to work in his favour as from day one, Matthew was able to learn the award-winning Mabo way of managing accounts.
Within two years, Matthew’s work spoke for itself, with amazing results through PPC for a large range of online advertisers far and wide, the start of the award shortlists began.
2018 saw Matthew’s first award shortlist for his campaign work with outdoor clothing giant Montane. Shortlisted for Best PPC Campaign: Reaching The Summit Of Paid Search With Montane at the Northern Digital Awards 2018; unfortunately, Matthew didn’t come away with a win but the award entries didn’t stop there.
When 2019’s award season rolled around, Matthew’s job role at Mabo had changed, with more responsibility came more power… to influence.
Now a Senior PPC Trainer, Matthew’s role is focused on training the 20+ strong PPC team; whether that’s the initial training of new staff members or training the wider group who manage Mabos client’s accounts. He structures weekly training sessions to keep everyone up to date with product knowledge and introducing new ways of approaching tasks and strategy; alongside this Matthew speaks at various events around the county talking all things PPC related on behalf of Mabo.
When asked what Matthew enjoys most about his role, “…it’s great to be at the forefront of the development of a constantly growing team.”
With Matthew’s industry development growing from strength to strength 4 further award shortlists came into play all based around his personal development, the impact and the influence he has had on the PPC industry.
“This industry is ever-evolving. If you’re not willing to adapt and change, you’re going to get left behind. The most important thing for Account Managers in our industry is to have commercial awareness, to be creative, yet analytical, and to always ask questions.” says Matthew.
Two out of the next four shortlists turned into wins, taking home, Rising Star of the Year at the UK Biddable Media Awards 2019 and Matthews’ biggest one yet, Young Search Professional Of The Year at the European Search Awards 2019. Matthew comments, “To be named the best in Europe is something we at Mabo know all about, being named Best Small PPC Agency in Europe last year, and so to follow on this year with a win at this prestigious industry awards ceremony is nothing but an absolute honour and something I’ll never forget.”
A huge part of Matthew’s role at Mabo involves public speaking at industry events alongside the likes of Google and Bing. Matthew has been public speaking from the age of 17 and has spoken up and down the country helping his parents charity. “I gave my first public talk around 17 or 18 and was a bag of nerves, but you get used to it. You have to learn to enjoy it, and learn to love the nerves. The more I get to do public speaking, the more events that I talk at, the more confident I become, and the more I enjoy the occasion” He adds, “I believe this experience has helped me develop greatly in my role at Mabo.”
Having spoken up and down the UK, Matthew’s passion and focus to influence the next generation of digital marketers always starts on Teesside. As well as talks at industry events Matthew frequently speaks at local student events; Secondary Schools, Colleges and Universities. From this, Matthew recently featured on the BBC Bitesize World Of Work series in which he talks about his job role, how he’s got to where he is today and offers out advice to the younger generation who might be thinking of following in his footsteps.
Matthew’s aim to influence as many people as possible continues through writing online. Keeping everyone in the online digital market up-to-date with new PPC facts and features great and small. You will find his blogs featured on industry PPC blogger sites such as PPC Hubbub and PPC Protect.
His presence on social media doesn’t go a miss these days either; regularly involved in PPC chats via Twitter, his thoughts have been picked up by well known sites including searchengineland, seounity and clixmarketing to name a few.
Looking to the future Matthew aims to continue his love of public speaking about all things PPC, “One thing I’m aiming for is to speak at digital marketing events and conferences that are even bigger than the ones I’ve spoken at previously; seminars and sessions that can really go on to help make a difference to how the attendees do business and achieve what they set out to do within their marketing creatives.”
With hopes of becoming an even more well known face within the PPC industry, Matthew hopes that one day he will take home the crown of UK Search Personality of the Year, to really prove his knowledge and passion for the industry. “The sort of people you look up to in this industry are those who win the likes of UK Search Professional of the Year or European Search Personality of the Year, so that’s certainly something to aim at achieving.”
Matthew’s final nod to the future, “In terms of the future; who knows? In the words of Steve Jobs, “stay hungry, stay foolish”.
For more information on Mabo and Matthew, please visit www.mabo.co.uk
The latest insights into cutting-edge marketing techniques have been shared by industry experts at Teesside University.
Approximately 100 delegates from across the region attended the first North East conference dedicated to digital marketing.
The Digital Marketing Futures Conference was hosted by Teesside University Business School and gave marketing and business development professionals and business owners the opportunity to share knowledge and best practice about the growing discipline.
The one-day event also featured an array of high profile speakers from international organisations such as Bing and HyperIsland, alongside digital experts from award winning agencies, leaders of award winning in-house marketing teams and some of the best digital trainers in the region and beyond.
Topics discussed throughout the day also included AI in digital marketing and design thinking in digital marketing, whilst also covering the more tactical aspects of digital marketing, such as social media, email marketing, content marketing and Conversion Rate Optimisation.
Dr David Norris, Digital Marketing Futures co-founder and Associate Dean (Marketing and Recruitment) of Teesside University Business School, said: “This was a fantastic event which saw an amazing amount of knowledge and expertise generated and shared.
“One of the key aims of the Business School is to create an environment where businesses can come together and collaborate and contribute to the shared growth of the region’s economy.
“Events like this help to create this environment and it was fantastic to witness businesses from across multiple sectors learning from each other and gaining insight which will support their professional development and ultimately improve their business performance.
“Given the success of the event and the feedback received for attendees, planning for next year will begin shortly as we aim to host this event annually.”
The conference was at the University’s Middlesbrough campus in The Curve and the new-look Teesside University Business School which was redeveloped in 2018 following a £7.5m investment to provide flexible, modern and high quality learning facilities to promote quality interactions between staff, students and businesses alike.
Google, Microsoft and some of the most influential names in the digital industry descended on Middlesbrough this week.
Teesside is now the fastest growing digital hub outside of London and Manchester and this was cemented further with the arrival of the world’s biggest online marketing experts for the inaugural Mabo Client Conference.
Mabo, which is based in Albert Road North, in Middlesbrough’s thriving digital zone, invited its clients from across the UK to the Riverside Stadium to hear the latest from the world’s experts.
Scarlett Reeves, Mabo’s conference organiser, said: “It was a fantastic day. Our clients came from all over the UK to be with us for the day. It was great to be able to help them talk directly to the likes of Bing and Google. And great to showcase to them what innovations we have at Mabo.”
Other speakers and the inaugural event included UK Fast, Reviews.io and Ruler Analytics. They spoke on a range of topics including the most popular types of video, how vital it is to have good hosting and the importance of reviews when influencing customers.
Mabo was set up six years ago by PPC expert Lee Mableson, since then the company has grown to 45 staff and recently took a second office in the Jomast-owned 16-26 Albert North digital growth hub, which is also home to Safesfire, Clicksco and Publicity Seekers amongst others.
James Lees, Marketing Director of Mabo, said: “The collaborative feel we have in Teesside is like no other place, I believe. We have a great network and regularly get together. Even as competitors we all come together, we want to see each other grow and that gives us a great community feel to be part of.
“There are so many up-and-coming companies in Teesside doing huge things on a regular basis and more and more are being attracted to the area because of it.
“We are still behind Manchester and London in terms of size but we see what they are doing and we look to emulate the best bits.
“I can name you some agencies now which you may not have heard of but if I list brands such as McDonalds, The Times and HSBC, they’re all investing heavily in businesses in Teesside and why wouldn’t they!”
Mabo were celebrating further this week when 24-year-old Matthew Soakell was named Young Search Professional of the Year at the European Search Awards in Hungary.
Matthew, Senior PPC Trainer at Mabo, took home the silverware when he was crowned top of his game at the Vidago Concert Hall in Budapest.
A highly innovative games company based in the Tees Valley has entered into a partnership with Teesside University to deliver more opportunities for graduates in the region.
Double Eleven has signed a memorandum of understanding with the university which pledges that the two organisations will work together to encourage and develop collaborative activities.
The Middlesbrough-headquartered games studio which has worked on best-selling titles including Crackdown 3, Prison Architect, Lego Harry Potter and Goat Simulator, employs approximately 84 people, a significant proportion of whom are Teesside University graduates including its CEO and founder.
As well as accessing graduate talent, Double Eleven has worked closely with the University on a number of different projects since it was founded in 2009.
The two-year memorandum of understanding will formalise that relationship with both parties committing to work together in a range of areas including knowledge exchange activities, research projects, course development, graduate placement and internships, bespoke training and staff exchanges.
Mark South, Chief Operating Officer of Double Eleven, said: “Year after year as we continue to push our business forward, the scale, technical and commercial complexities of our projects continue to increase and we need to be well equipped to handle it. We are constantly in a state of learning and evolution, never believing that what worked last year will work this year; be it due to changing consumer preferences, industrial organisation or other factors we can’t yet see in the games industry. Given Teesside University’s track record for forward-thinking and innovation, it only made sense to formalise that relationship.
“On a broader scale, I believe that both ourselves and the University have a more significant role to play, in both raising an awareness of the great things already happening here in our sector as well as raising aspirations for the next generation. We need to stand up and be noticed. I see the University as central to all of the things that make this region a clear choice for people who want to work in technology to live and join the community. We, with them, will make a visible contribution to that.
“I’m looking forward to helping our two organisations become more integrated. The University is one of the Tees Valley’s biggest employers known for its strengths in computing and computer games, and we are a highly specialised games publisher and developer working on some of the best games in the industry, so I’m very excited to be working together more closely.”
Pro Vice-Chancellor (Enterprise and Business Engagement) Professor Jane Turner OBE DL added: “We’ve always enjoyed an excellent relationship with Double Eleven and this memorandum of understanding will undoubtedly strengthen and formalise that while helping to enhance the digital cluster in this region.
“We’ve identified a whole series of activities that we will work collaboratively on, and I am particularly keen for our students to better understand the amazing talent that resides in regional digital businesses like Double Eleven.”
For more information on courses in games, animation and computing at Teesside University visit www.tees.ac.uk/scma
A Teesside tech company is celebrating new contract wins and high-profile clients as it continues its growth in 2019.
Appamondo, based in Middlesbrough’s Boho One, is an award-winning provider of custom-built Zendesk customer service solutions that help organisations respond quickly and effectively to customer feedback, queries and complaints.
New clients this year have included The O2, GHD, IT infrastructure provider Softcat and Sunrise Communications’ Lebara and Yallo mobile networks.
The company has also recently completed work for Eurotunnel Le Shuttle as the service celebrates its 25th anniversary.
Director Michael Smith said: “Eurotunnel Le Shuttle is one of the most well-known and widely used rail services in Europe so to be able to help them improve their cross-Channel customer experiences was a real privilege for us.
“It’s a testament to where we are as a brand at the moment and where Middlesbrough is as a hub for digital skills.”
“Having previously worked with Arriva, Northern Rail and GoAhead we are familiar with how customers use and interact with transportation services. However, each client comes to us with their own unique challenges and demands, and we’re delighted to have helped the Eurotunnel team meet theirs,” added Smith.
Chris Gunton, Digital and CRM Manager from Eurotunnel Le Shuttle said: “By understanding our needs, Appamondo were able to configure and customise Zendesk’s software to streamline, automate and improve passenger service.
“Our agents can work with ease in either French or English, on either side of the channel and we’re immediately seeing benefit from being able to bulk process compensation claims using bespoke applications.
“Since launch, we’ve handled almost 23,000 tickets across our Support and Customer Relations teams, with an achieved service level agreement of 98.1%. This figure is rising month on month thanks to improved workflows.”
The influx of new clients comes after Appamondo secured funding from the Tees Valley Business Compass for investment in marketing, as well as support for GDPR and its work on achieving ISO 27001 for information security management.
It’s meant the company has been able to continue towards its aim of increasing yearly revenue and boosting headcount by 40%, with one new recruit already added and a further two pending.
Director Rick Hutchinson is delighted to be able to celebrate these successes on Teesside.
“Traditionally, for tech companies to flourish they’ve needed to base themselves in a big city like London or Manchester.
”By working with global brands and major infrastructure providers like Eurotunnel, we’re showing that North East business is able to lead the way in the design, development and deployment of leading edge technology”
“This is great for us as it allows us to continue to grow our business here while playing our part in establishing Teesside as a leading digital powerhouse in the north,” he added.
Tees Valley Mayor, Ben Houchen, said: “The Tees Valley has a thriving and growing tech and digital sector and Appamondo is a great example of this. The success they have had attracting internationally recognised brands as clients, not only shows the strength of their platform, but also what can be achieved with the tech talent available here in the Tees Valley.”
Along with its new clients, Appamondo has also implemented cloud-based customer relationship applications for Arriva Bus and Rail franchises including Northern, Chiltern and Grand Central; contact centres & BPOs Ventrica and Ascensos; high street retailers including Links of London, TM Lewin, Heals; professional service businesses including Mazars, Lyreco and Savills.